Returns and Exchanges
Return or exchange must be requested within 7 days of delivery. Chemist Creations will not accept any returns sent by post without prior written communication and valid Return Authorization. To request a Return Authorization, please fill out return form.
We ask that all returns be in unworn condition with attached tags and original packaging. Upon inspection and approval, exchange or store credit will be provided for the value of the returned item(s). No refunds. All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. All charges incurred as the result of a return or exchange (i.e. shipping, duties and taxes) are the customer’s responsibility. Please note that we are unable to facilitate exchanges for returns sent by post or place any items on hold for an exchange. However, once your return is received, you will be notified of your store credit and you may place a substitute order through our webstore at that time. Additional shipping charges may apply to the substitute order.
Chemist Creations does not assume any responsibility for the loss or damage of returned goods while they are in transit from the customer. Therefore, we strongly recommend using an appropriate carrier with a tracking system.
It is the customer’s responsibility to ensure the accuracy and correctness of the return shipment and to oversee that the item(s) are packaged and delivered intact, unworn and in original purchased condition. If any matters of liability arise, they will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.